Effective Date: June 15, 2026

TV & PC Repair Pro is committed to ensuring that our website and services are accessible to all people, including individuals with disabilities. We believe that every customer deserves equal access to information about our repair services, regardless of ability or the assistive technology they use.

1. Our Commitment

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with disabilities, including:

Visual impairments (blindness, low vision, color blindness)
Hearing impairments (deafness and hard of hearing)
Motor impairments (limited fine motor control, inability to use a mouse)
Cognitive disabilities (learning disabilities, attention disorders, limited language abilities)

2. Measures We Take

To support accessibility on our website, we aim to implement the following measures:

Use of sufficient color contrast between text and background elements
Descriptive alt text on images, including repair service photos and icons
Keyboard navigability throughout the website, including booking and contact forms
Clear heading structure (H1, H2, H3) to assist screen reader navigation
Descriptive link text (avoiding generic labels like “click here”)
Readable font sizes with support for browser-based text resizing
Forms with clearly labeled fields and error messages
No content that flashes more than three times per second (to avoid seizure risk)

3. Known Limitations

While we strive for full accessibility, some areas of our website may not yet fully meet WCAG 2.1 Level AA standards. We are actively working to identify and resolve these issues. Known or potential limitations may include:

Third-party tools (such as our booking or contact form services) that are outside our direct control — we encourage these vendors to meet accessibility standards
The looping background video in our repair lab section, which plays without sound and can be paused using its on-screen controls

We are continuously working to improve the accessibility of our website and resolve identified issues.

4. Assistive Technologies Supported

Our website is designed to be compatible with the following assistive technologies:

Screen readers (including NVDA, JAWS, VoiceOver on macOS/iOS, and TalkBack on Android)
Keyboard-only navigation
Browser zoom and text resizing
High-contrast browser modes and operating system display settings
Voice recognition software (including Dragon NaturallySpeaking)

5. Alternative Access to Services

If you experience difficulty accessing any part of our website, we want to help. You can access all of our repair services and information through alternative means:

Phone: Call us at (800) 555-1234 — our team can assist you with bookings, estimates, and service information
Email: Contact us at support@tvpcrepairpro.com and we will respond within 1 business day
In-person: Visit us directly for drop-off service — no online booking required

We will provide any information available on our website in an accessible alternative format upon request.

6. Feedback and Contact

We welcome your feedback on the accessibility of our website. If you encounter any barriers, please let us know so we can work to address them.

TV & PC Repair Pro
Email: support@tvpcrepairpro.com
Phone: (800) 555-1234
Website: https://tvpcrepairpro.com/contact.html

When contacting us about an accessibility issue, please include:

The web address (URL) where you encountered the barrier
A description of the problem
The assistive technology or browser you are using

We aim to respond to accessibility feedback within 5 business days and to resolve legitimate issues within a reasonable timeframe.

7. Formal Complaints

If you are not satisfied with our response to an accessibility complaint, you may contact the following US agencies:

U.S. Department of Justice, Civil Rights Division — ADA complaints: www.ada.gov
U.S. Access Board — technical guidance on accessibility standards: www.access-board.gov

8. Third-Party Content

Some content or functionality on our website is provided by third-party vendors (such as booking tools, payment processors, and maps). While we encourage these vendors to maintain accessible products, we cannot guarantee the accessibility of third-party content. Please contact us if you need assistance with any third-party feature.

9. Updates to This Statement

This Accessibility Statement is reviewed and updated regularly as we make improvements to our website. The most recent review date is shown at the top of this document.