Effective Date: June 15, 2026

TV & PC Repair Pro ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our repair services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

A. Information You Provide Directly

Name, email address, phone number, and mailing or service address
Device information (brand, model, description of issue)
Payment information (processed securely through our payment processor — we do not store full card numbers)
Messages submitted through our contact or booking forms
Email address submitted for our newsletter

B. Information Collected Automatically

IP address, browser type, operating system, and referring URLs
Pages visited, time spent on pages, and links clicked
Cookies and similar tracking technologies (see Section 5)

C. Information from Third Parties

We may receive information about you from payment processors, scheduling platforms, and analytics providers we use to operate our business.

2. How We Use Your Information

We use the information we collect to:

Schedule, perform, and follow up on device repair services
Provide written repair estimates and invoices
Process payments for completed repairs
Communicate with you about your repair status
Send optional newsletters and promotional offers (only if you opt in)
Improve our website and services through analytics
Comply with applicable laws and legal obligations
Prevent fraud and protect the security of our systems

3. Legal Basis for Processing (Where Applicable)

To the extent required by law, we rely on the following legal bases to process your personal information:

Performance of a contract: to fulfill your repair service agreement
Legitimate interests: to operate and improve our business
Consent: for marketing emails (you may withdraw consent at any time)
Legal obligation: to comply with applicable US federal and state laws

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

Service providers who assist us in operating our website, processing payments, or delivering services (bound by confidentiality agreements)
Advertising and targeting partners — only when you opt in to marketing cookies, to help us measure and deliver our own ads (disabled by default until you consent)
Law enforcement or government agencies when required by law, subpoena, or court order
A successor entity in the event of a merger, acquisition, or sale of business assets

We require all third-party service providers to maintain appropriate security measures and to use your data only for the purposes we specify.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These may include:

Essential cookies: required for basic website functionality
Analytics cookies: to understand how visitors use our site
Marketing cookies: to deliver relevant advertisements through our advertising and targeting partners (only if you consent)

Where these tools are enabled and you opt in to analytics and marketing cookies, we may use third-party analytics services to understand how visitors use our site, and advertising and targeting services to measure the performance of our ads. When used, these services may set cookies and process data in accordance with their own privacy policies. They are disabled by default and only load after you give consent.

We use a consent management tool so that advertising and analytics storage stay disabled until you give consent. You can control or disable cookies through your browser settings or through the consent banner shown when you first visit. Note that disabling certain cookies may affect website functionality. For more information on managing cookies, visit All About Cookies.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including for the duration of your service relationship with us and as required to comply with our legal obligations, resolve disputes, and enforce our agreements. Repair records are generally retained for a minimum of five (5) years.

7. Your Privacy Rights

A. California Residents — Your Privacy Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act and California Privacy Rights Act:

Right to Know: the categories and specific pieces of personal information we collect about you
Right to Delete: request deletion of your personal information (subject to certain exceptions)
Right to Correct: request correction of inaccurate personal information
Right to Opt-Out of Sale or Sharing: we do not sell your personal information for money; the only cross-context behavioral advertising we use is through our advertising and targeting partners, which is off by default and which you can opt out of at any time by rejecting marketing cookies or using the “Cookie Preferences” link in our footer
Right to Limit Use of Sensitive Personal Information
Right to Non-Discrimination: we will not discriminate against you for exercising your rights

To submit a California privacy request, contact us at support@tvpcrepairpro.com or (800) 555-1234. We will respond within 45 days.

B. Virginia, Colorado, Connecticut, and Other State Residents

Residents of Virginia, Colorado, Connecticut, and other states with applicable privacy laws have similar rights, including the right to access, correct, delete, and opt out of certain processing of your personal information. Please contact us using the information in Section 12 to exercise these rights.

C. All US Residents

Regardless of your state, you may:

Opt out of marketing emails by clicking “Unsubscribe” in any email or contacting us directly
Request access to the personal information we hold about you
Contact us at support@tvpcrepairpro.com to make any privacy-related request

8. Do Not Sell or Share My Personal Information

TV & PC Repair Pro does not sell your personal information for monetary or other valuable consideration. The only cross-context behavioral advertising we use is through our advertising and targeting partners, and only when you opt in through our cookie banner — it is disabled by default. You can opt out at any time by selecting “Reject” in our cookie consent banner, using the “Cookie Preferences” link in our footer, or submitting a request at support@tvpcrepairpro.com referencing “Do Not Sell or Share My Personal Information.” For full details, see our Do Not Sell or Share My Personal Information page.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us at support@tvpcrepairpro.com and we will promptly delete it.

10. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure. We encourage you to use strong passwords and to contact us immediately if you suspect any unauthorized access to your account or personal information.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

TV & PC Repair Pro
Email: support@tvpcrepairpro.com
Phone: (800) 555-1234
Website: our contact page

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Effective Date” at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes acceptance of the updated policy.