Shipping & Mail-In Repair Policy

Effective Date: June 15, 2026

Website: https://tvpcrepairpro.com

TV & PC Repair Pro offers a nationwide mail-in repair service for TVs, laptops, desktop computers, and other devices. This policy explains how the mail-in process works, who is responsible for shipping costs and damages, what to expect during transit, and how we handle your device once it arrives.

IMPORTANT: Always back up your data before shipping your device. We are not responsible for data loss during transit or repair.

1. Who Can Use Mail-In Service?

Our mail-in repair service is available to customers located anywhere in the United States (all 50 states). We do not currently accept international shipments.

2. How to Submit a Mail-In Repair

• Book your repair online at https://tvpcrepairpro.com/booking.html or call us at (800) 555-1234
• Describe your device and issue. We will confirm whether your device is eligible for mail-in service.
• You will receive a confirmation email with our mailing address and packing instructions.
• Pack your device securely (see Section 4) and ship it to us using a trackable, insured shipping method.
• Once we receive your device, we will inspect it and send you a free written estimate before any work begins.
• You approve or decline the estimate. If declined, we return your device (see Section 6).
• Upon completion, we ship your repaired device back to you.

3. Shipping Costs

Inbound Shipping (You to Us)

You are responsible for all costs associated with shipping your device to us, including postage, insurance, and packaging materials.

Return Shipping (Us to You)

Return shipping costs are as follows:

• Completed repairs: Return shipping is included in the repair cost for standard ground service within the continental US.
• Alaska and Hawaii: Additional shipping charges may apply and will be disclosed in your written estimate.
• Declined repairs (no fix): If you decline the estimate and we were unable to repair the device, a return shipping fee of $15–$30 (depending on size and weight) will apply. We will notify you of this cost before returning the device.
• Express/expedited return: Available at your request for an additional fee, quoted at time of service.

4. Packaging Requirements

Proper packaging is critical to protect your device in transit. Damage caused by inadequate packaging is not covered by our warranty or any liability on our part.

Please follow these guidelines:

• Wrap your device in at least 2 inches of bubble wrap or foam padding on all sides
• Use a sturdy, double-walled cardboard box
• Fill all empty space with packing peanuts, air pillows, or crumpled paper
• Do NOT ship loose components (remotes, cables, stands) unless specifically requested — ship the device only
• For TVs: use the original packaging if available; if not, use a TV shipping box with corner protectors
• Include a printed note inside the box with your name, phone number, email, and a brief description of the issue
• Do NOT include any accessories, personal items, or storage media (USB drives, SD cards) unless they are part of the repair

5. Shipping Insurance

We strongly recommend insuring your shipment for its full replacement value. We are not responsible for loss or damage caused by the carrier during inbound shipping.

We insure all outbound (return) shipments for the declared repair value. If your device is lost or damaged during return shipping due to carrier fault, we will assist you in filing a claim with the carrier.

6. Device Receipt and Inspection

Upon receiving your device, we will:

• Inspect it for shipping damage and document its condition with photos
• Diagnose the reported issue and any additional issues discovered
• Send you a free written estimate within 1–2 business days of receipt

If your device arrives damaged due to inadequate packaging, we will notify you immediately with photos and discuss options before proceeding.

7. Turnaround Times

Estimated turnaround times for mail-in repairs (after estimate approval):

• Common repairs (screens, batteries, keyboards): 1–3 business days
• Complex repairs (motherboards, component-level): 3–7 business days
• Data recovery: 2–7 business days depending on drive condition
• Parts availability may extend timelines — we will notify you if delays occur

Turnaround times are estimates and do not include transit time.

8. Declined Estimates & Device Return

If you decline our repair estimate, we will return your device unrepaired. A return shipping fee will apply (see Section 3). Your device will be returned in the same condition it arrived, with no diagnostic fee charged under our No Fix, No Fee guarantee.

9. Abandoned Devices

If we are unable to reach you within 14 days of sending a written estimate, or if an approved repair is completed and the device is not claimed within 30 days of completion notice, the device may be considered abandoned. We reserve the right to dispose of abandoned devices in compliance with applicable state law after providing reasonable written notice to your last known contact information.

10. Lost or Stolen Shipments

We are not responsible for packages lost or stolen after carrier delivery confirmation to your address. We recommend requiring a signature upon delivery for high-value devices. Please contact us if you have concerns and we will assist where possible.

11. Mail-In Address

Our mailing address will be provided in your booking confirmation email. Do not ship any device without first receiving a booking confirmation and mailing instructions.

12. Contact Us

For questions about the mail-in process, please contact us:

TV & PC Repair Pro
Email: support@tvpcrepairpro.com
Phone: (800) 555-1234
Website: https://tvpcrepairpro.com/contact.html