Effective Date: June 15, 2026
Website: https://tvpcrepairpro.com
This Data Retention Policy describes how TV & PC Repair Pro (“we,” “us,” or “our”) retains, manages, and deletes personal information collected through our website and repair services. We retain personal data only for as long as necessary to fulfill the purposes described in our Privacy Policy, comply with applicable law, and support legitimate business operations.
Retaining data longer than necessary creates unnecessary privacy risk. Our Data Retention Policy ensures that:
| Data Category | Examples | Retention Period |
|---|---|---|
| Customer contact info | Name, email, phone, address | 3 years from last service |
| Repair records | Device info, issue description, estimate, work performed | 5 years |
| Payment records | Transaction IDs, amounts paid (not full card numbers) | 7 years (tax/legal) |
| Booking information | Appointment date, service type, device model | 3 years |
| Warranty records | Repair completion date, warranty expiry | 90 days after warranty end |
| Newsletter subscribers | Email address, subscription date | Until unsubscribed + 30 days |
| Website analytics | Anonymized traffic data (analytics provider) | 26 months (provider default) |
| Contact form submissions | Name, email, message | 2 years |
| Data recovery records | Drive type, recovery outcome, consent | 3 years |
| Business IT client records | Company name, contact, service history | 5 years from last service |
| Security & access logs | IP addresses, login attempts | 90 days |
These periods may be extended where required by applicable law, where data is subject to a legal hold, or where legitimate business interests require longer retention (e.g., pending litigation).
We do not store full payment card numbers. Payment processing is handled by a PCI-DSS-compliant third-party payment processor. We retain only transaction reference IDs and payment amounts for accounting and tax purposes, as required by US federal and state law (generally 7 years).
We collect only the personal information necessary to provide our services. We do not collect sensitive personal information (such as Social Security numbers, government IDs, or health data) unless strictly required to perform a specific service, and never store it beyond the immediate need.
When data reaches the end of its retention period, we securely delete or anonymize it using the following methods:
Deletion requests from customers are honored within 45 days as required under California and other applicable state laws, subject to legal exceptions (e.g., records required for tax compliance).
We do not retain any copies of data found on customer devices submitted for repair or data recovery. Any data accessed during the repair process is treated as strictly confidential and is not stored, transmitted, or used for any purpose other than the requested repair or recovery service.
Customers are responsible for backing up their own data before submitting a device. We recommend removing or encrypting sensitive personal files before drop-off or mail-in.
Where we share data with third-party service providers (payment processors, scheduling tools, analytics platforms), those providers retain data subject to their own retention policies. We require all processors to implement appropriate data protection measures and to delete customer data when it is no longer needed for the purpose it was shared.
Notwithstanding the retention periods described above, we will preserve data for longer periods if required by a legal hold, regulatory investigation, litigation, or other legal obligation. Data subject to a legal hold will not be deleted until the hold is lifted.
Under applicable US state privacy laws, you may have the right to:
To make a request, contact us at support@tvpcrepairpro.com with the subject line “Privacy Rights Request.”
This Data Retention Policy is reviewed annually and updated as needed to reflect changes in our business practices or applicable law.
TV & PC Repair Pro
Email: support@tvpcrepairpro.com
Phone: (800) 555-1234
Website: https://tvpcrepairpro.com/contact.html